Terms & Conditions

1. Introduction

Welcome to StayHomeStays.com, a homestay and serviced apartment chain offering a range of accommodations, including studio rooms, 1BHK, 2BHK, and 3BHK apartments, in Bangalore, India. These Terms and Conditions (“Terms”) govern your use of our website (https://stayhomestays.com/), our booking services, and our communication tools, including WhatsApp integration via our Customer Relationship Management (CRM) system. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please refrain from using our website or services.

2. Definitions

“We,” “Us,” or “StayHomeStays”: Refers to StayHomeStays Private Limited, a company registered in Bangalore, Karnataka, India.
“User”: Any individual or entity accessing our website or services, including Guests and Hosts.
“Guest”: A person booking accommodation through StayHomeStays.com.
“Host”: A property owner or manager providing accommodation via our platform.
“Services”: Includes our website, booking platform, and communication features, such as WhatsApp messaging for booking updates and support.
“WhatsApp Integration”: Our use of WhatsApp to communicate with Users via our CRM system.

3. Eligibility

To use our Services, you must:

Be at least 18 years old and legally capable of entering into contracts.
Provide accurate and complete information during booking or registration.

4. Services Description

StayHomeStays.com provides fully furnished accommodations ranging from studio rooms to luxury three-bedroom apartments in Bangalore. Our properties include:

Queen-size spring mattresses, balconies, terraces, foldable tables, cupboards, and flat-screen TVs.
Kitchen facilities (in select units) for short- and long-term stays.
24/7 caretaker assistance for guest support. We also offer WhatsApp integration to facilitate communication between Guests, Hosts, and our team, providing booking confirmations, updates, and customer support.

5. User Responsibilities

You agree to:

Provide accurate booking details (e.g., name, contact information, stay dates).
Use our Services, including WhatsApp messaging, responsibly and refrain from spam, harassment, or illegal activities.
Comply with WhatsApp’s Business Terms of Service (available at: https://www.whatsapp.com/legal/business-terms).
Respect the property and adhere to house rules set by Hosts (e.g., no smoking, noise restrictions).
Notify us of any issues during your stay via [email@stayhomestays.com] or WhatsApp.

6. Privacy and Data Use

We collect and process personal data, such as your name, phone number, and booking details, to provide our Services and enable WhatsApp communication. By opting into WhatsApp messaging, you consent to us processing your data as outlined in our Privacy Policy (available at: https://stayhomestays.com/privacy-policy). We ensure:

Data is encrypted and securely stored.
You may opt-out of WhatsApp messages at any time by replying “STOP” or contacting us.

7. Intellectual Property

All content on StayHomeStays.com, including text, images, logos, and designs, is owned by StayHomeStays Private Limited or our licensors. You may not reproduce, distribute, or use this content without our written permission.

8. Booking and Payment Terms

Booking: Reservations are subject to availability and confirmed upon payment.
Payment: Payments are processed via our website or third-party providers. Full payment or a deposit (as specified) is required at booking.
Cancellations: Cancellation policies vary by property and are detailed during booking. Refunds, if applicable, follow the stated terms.
Check-In/Check-Out: Standard check-in is 12:00 PM, and check-out is 11:00 AM, unless otherwise arranged.

9. WhatsApp Integration

Our WhatsApp integration allows us to send:

Booking confirmations and reminders.
Pre-approved message templates (e.g., “Your booking at StayHomeStays is confirmed for [date]”).
Support messages within 24 hours of your initial contact. You must opt-in to receive WhatsApp messages during booking or via our CRM. We comply with Meta’s WhatsApp Business Terms and Policies (linked above) and will not send unsolicited messages.

10. Limitation of Liability

StayHomeStays is not liable for:

Damages caused by third parties (e.g., Hosts, Guests, or external service providers).
Technical issues beyond our control (e.g., website downtime, WhatsApp service interruptions).
Loss or damage to personal property during your stay, unless caused by our negligence.

11. Termination

We may suspend or terminate your access to our Services if you:

Violate these Terms.
Misuse our WhatsApp integration (e.g., sending spam).
Engage in illegal or harmful behavior. Upon termination, you must cease using our Services.

12. Governing Law

These Terms are governed by the laws of Karnataka, India. Any disputes will be resolved in the courts of Bangalore.

13. Changes to Terms

We may update these Terms periodically. Changes will be posted on this page with the updated “Last Updated” date. Continued use of our Services after changes constitutes acceptance.

14. Contact Information

For questions or support, contact us at:

Email: info@stayhomestays.com
Phone: +91 8861848483
Address: StayHomeStays Private Limited, No. 415, K No. 1198, Arekere Village, Begur Hobli, Bangalore, Karnataka, India – 560076

+91 8861848483